Effective Date: August 20, 2026
This Refund Policy explains how refunds work for paid GalleryPlanner products.
Purchases are processed by Lemon Squeezy as Merchant of Record, meaning your contract of sale is with Lemon Squeezy, which handles payment, applicable taxes (such as VAT), and legally required purchase protections in your country.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for first-time purchases of each product type:
- GalleryPlanner Pro (Lifetime)
- GalleryPlanner Pro Passes (for example, 3-day, 7-day, or 30-day pass)
You may request a full refund within 30 days of purchase.
Note: For Pro Passes, duration starts on first use, but refunds remain available during the full 30-day purchase window.
2. How to Request a Refund
Email support@gallery-planner.com and include:
- The email address used for purchase
- Order or receipt number (if available)
- A request for refund
No explanation is required, but would be helpful.
3. Processing Time
- We target processing within 5-7 business days after request review.
- Refunds are returned to the original payment method.
- Timing for the funds to appear depends on your bank or card issuer.
- Refunds are issued through Lemon Squeezy and may also be subject to applicable Lemon Squeezy platform terms and dispute or chargeback policies.
4. Eligibility Rules
- One refund per product type per customer.
- Repeat purchases of the same product type are not eligible after a prior refund for that product type.
- If a refund is issued, associated Pro access is revoked.
- We may deny refund requests involving fraud, abuse, or violations of our Terms of Service.
- For Pro Pass purchases, pass activation timing and expiry are defined in-product and at checkout. A refund revokes any active or ready pass entitlement.
5. After 30 Days
After 30 days from purchase, sales are final and no refund is available under this policy.
6. Your Statutory Rights
Nothing in this policy limits or excludes any non-waivable rights you have under the consumer-protection laws of your country of residence. If you are a consumer in the European Union, European Economic Area, or United Kingdom, you keep any statutory remedies for digital content that does not work as described, in addition to (and independent of) the 30-day guarantee above.
7. Subscriptions
GalleryPlanner does not currently offer auto-renewing subscriptions. Pro Pass and Lifetime Pro are one-time purchases under current pricing and product structure. If subscription products are offered in the future, this policy may be updated with subscription-specific billing and cancellation terms.
8. Technical Issues
If you are having a technical issue, contact us first at support@gallery-planner.com. We will try to resolve the issue before a refund decision is finalized.
9. Contact
Questions about refunds can be sent to:
Email: support@gallery-planner.com